Login, KYC and Payment Operations
You cannot deposit or withdraw without being logged in, and withdrawals specifically require a verified account. The KYC process - identity document, proof of address, possible payment method confirmation - is triggered before your first withdrawal. Document review takes 24 to 72 hours. Once verified, the payment flow from login to processed withdrawal is:
- Log in to your account.
- Navigate to the cashier.
- Select your withdrawal method (same method used for deposit).
- Enter the amount (minimum withdrawal: 50 EUR).
- Confirm the request.
E-wallets (Skrill, Neteller, MiFinity) process within 24 hours. Crypto withdrawals (BTC, ETH, LTC, USDT, XRP) take a few minutes. Bank cards take 2 to 5 business days. Daily withdrawal cap is 3,000 EUR; monthly cap is 30,000 EUR.